Return Policy

If you are not fully satisfied with the products you have purchased from The World of Pets, or if you have simply changed your mind and want to cancel your contract, you can return your items to us. This includes any products we deliver which are not faulty but: 

  • Do not correspond with the description on The World of Pet’s website; or 
  • Are not the items you ordered; or 
  • Are damaged upon delivery

Please note, these items must be in their original packaging and unused.

Damaged products must be reported to us within 24 hours of delivery. Please report damaged products to info@theworldofpets.co.uk

We are unable to return frozen goods once an order has been placed or the items purchased either in store or online. 

Refunds will be returned to the original payment source within 3 working days. If you have chosen faster delivery, only standard charge will be refunded.

You must notify us of your intention to cancel the contract. You have up to 28 days after the date on which the product is delivered to you. Please email us at info@theworldofpets.co.uk or call our customer service team on 0330 229 0750. We will advise you of the best way to send your item back to us. Depending on your original delivery method, you have several return options.

Postage to return any items unless faulty will be at the customers own cost.

A valid receipt must be shown for instore returns

© 2019 NPD Ventures Ltd trading as The World of Pets, a company registered in England under 05657504, whose registered address is 26 Cedar Avenue, Kesgrave, IP5 1EZ